{"id":7400,"date":"2026-09-02T00:00:00","date_gmt":"2026-09-01T17:00:00","guid":{"rendered":"http:\/\/khubdee.co.th\/?p=7400"},"modified":"2026-11-01T14:04:13","modified_gmt":"2026-11-01T07:04:13","slug":"olg-uk-net-fix-pending-withdrawals-mobile-loading-bonus-and-kyc-problems","status":"publish","type":"post","link":"https:\/\/khubdee.co.th\/?p=7400","title":{"rendered":"OLG.UK.NET: Fix Pending Withdrawals, Mobile Loading, Bonus and KYC Problems"},"content":{"rendered":"<article>\n<p>After a withdrawal request, the balance page shows the amount as pending instead of completed, and the most common cause is that the account is still waiting for a document review or a first withdrawal check. The cashier keeps the request in that state until an internal step finishes, so the player sees no movement even though nothing has failed.<\/p>\n<h2>Why a withdrawal stays pending longer than expected<\/h2>\n<p>When the player opens the cashier after requesting a payout, the withdrawal line shows a pending label and the balance has not changed. The usual causes sit in the account rather than in the request itself.<\/p>\n<ul>\n<li>A first-time withdrawal needs a manual check before it moves forward.<\/li>\n<li>Address or identity documents on file are incomplete or unreadable.<\/li>\n<li>A bonus was active on the account when the request was made.<\/li>\n<li>The payout details do not match the name on the account.<\/li>\n<li>The request was submitted while the account had an unfinished verification step.<\/li>\n<\/ul>\n<ol>\n<li>Open the account profile and look at the verification area for any outstanding document request.<\/li>\n<li>Compare the name on the payout method with the name on the account record.<\/li>\n<li>Check whether a bonus is still listed as active on the account.<\/li>\n<li>If a bonus is active, finish or close it before treating the withdrawal as stuck.<\/li>\n<li>Review the notification area for a message asking for a document that has not been sent.<\/li>\n<li>Open the transaction history and confirm the request is still listed as pending, not cancelled.<\/li>\n<li>If the request was cancelled, the funds should be back in the balance; start a new request only after fixing the cause.<\/li>\n<li>Upload any missing document in a clear image with all corners and text visible.<\/li>\n<li>Make sure the payout method name and the account holder name read exactly the same.<\/li>\n<li>Leave the request alone while the check is running and avoid sending a second request.<\/li>\n<li>Return to the cashier after any document is accepted and confirm the status has changed.<\/li>\n<li>Contact support when the request is still pending after every listed cause has been cleared.<\/li>\n<\/ol>\n<p>Reach out to support once the documents are accepted and the payout details match the account, but the request has still not moved.<\/p>\n<h2>Mobile browser problems with loading the site and games<\/h2>\n<p>On the phone, the page may stop partway through loading, or a game may open to a blank screen while the rest of the site works.<\/p>\n<ul>\n<li>The browser is an older version or a built-in app browser.<\/li>\n<li>Leftover cache and cookies interfere with the page scripts.<\/li>\n<li>The connection drops or switches between Wi-Fi and mobile data.<\/li>\n<li>A pop-up or script blocker stops part of the page from running.<\/li>\n<li>The phone has little free memory, so the games cannot hold their assets.<\/li>\n<\/ul>\n<ol>\n<li>Close all other tabs and open the site in a fresh tab of the phone browser.<\/li>\n<li>Switch to a different network, such as mobile data instead of Wi-Fi, and reload the page.<\/li>\n<li>Clear the browser cache and cookies, then sign in again.<\/li>\n<li>Try a different browser on the same phone to separate a browser fault from a site fault.<\/li>\n<li>Disable pop-up and script blockers for the site, then refresh.<\/li>\n<li>Free up storage on the phone before opening a game that needs a download.<\/li>\n<li>Open one game at a time and close each one before starting another.<\/li>\n<li>Turn off the phone&#8217;s battery saver while playing, as it can pause the browser.<\/li>\n<li>Rotate the phone and wait for the game to resize before tapping anything.<\/li>\n<li>Check that the phone is not set to block background data for the browser.<\/li>\n<li>Restart the phone and repeat the page load once with no other apps open.<\/li>\n<li>Contact support if a single game fails in every browser while the rest of the site works.<\/li>\n<\/ol>\n<p>Contact support when the fault follows one game across browsers and networks while the rest of the site loads normally.<\/p>\n<h2>Welcome bonus and free spins missing after sign-up<\/h2>\n<p>A new player can finish registration and still see no bonus balance or spin count, with the welcome offer nowhere on the account. At <a href=\"https:\/\/olg.uk.net\/\">olg.uk.net<\/a>, the bonus is tied to the sign-up step, so a missed opt-in or an unconfirmed email leaves the offer unassigned.<\/p>\n<ul>\n<li>The welcome offer was not selected during registration.<\/li>\n<li>The email address was not confirmed, so the account is not fully active.<\/li>\n<li>A first deposit was made without the bonus step attached to it.<\/li>\n<li>The player already held an account, and the welcome offer applies only once.<\/li>\n<li>The bonus was credited to a separate bonus balance that the player has not opened.<\/li>\n<\/ul>\n<ol>\n<li>Open the account profile and confirm the email address is marked as confirmed.<\/li>\n<li>If it is not confirmed, open the confirmation email and follow its link before anything else.<\/li>\n<li>Open the bonus section and look for an unclaimed welcome offer attached to the account.<\/li>\n<li>If the offer is listed but unused, claim it from that section rather than from the deposit page.<\/li>\n<li>Check the deposit history to see whether the first deposit was recorded as a bonus deposit or a plain deposit.<\/li>\n<li>If the deposit was plain, note the date and amount so support can trace it.<\/li>\n<li>Look for a separate bonus balance next to the real balance and switch the display if needed.<\/li>\n<li>Check that no other account exists with the same personal details, as the welcome offer is limited to one per player.<\/li>\n<li>If a free spin count is shown as zero, open the spins area to see whether the spins are waiting to be activated.<\/li>\n<li>Activate the spins from that area before opening any game.<\/li>\n<li>Avoid making a second deposit while the first bonus is unresolved.<\/li>\n<li>Restart the browser session and sign in once more to refresh the bonus display.<\/li>\n<li>Contact support with the deposit details when the account shows no offer at all.<\/li>\n<\/ol>\n<p>Contact support when the email is confirmed, no other account exists, and the bonus section still shows no welcome offer after a deposit.<\/p>\n<h2>Identity verification stuck or documents rejected<\/h2>\n<p>The verification screen stays on the upload step or shows a rejected document without saying which part failed.<\/p>\n<ul>\n<li>The document photo is blurred, cropped, or covered by glare.<\/li>\n<li>The name on the document does not match the account name.<\/li>\n<li>The document has expired or shows only one side when two are required.<\/li>\n<li>The proof of address is older than the period the site accepts.<\/li>\n<li>The file format or size falls outside what the upload form takes.<\/li>\n<\/ul>\n<ol>\n<li>Open the verification screen and read the status of each document separately.<\/li>\n<li>Retake the photo in even light with all four corners inside the frame.<\/li>\n<li>Check that the name and date on the document match the account details exactly.<\/li>\n<li>Upload both sides of an identity document when the form asks for them.<\/li>\n<li>Use a recent proof of address that shows the player&#8217;s name and full address.<\/li>\n<li>Convert the file to a common image format if the upload form refuses it.<\/li>\n<li>Keep the file size within what the form accepts by reducing the image quality slightly.<\/li>\n<li>Send one document at a time and wait for its status to change before sending the next.<\/li>\n<li>Do not send the same document twice while a review is open, as this can reset the queue.<\/li>\n<li>Check the notification area for a message naming the exact document that failed.<\/li>\n<li>Replace only the rejected document and leave the accepted ones in place.<\/li>\n<li>Contact support when a document is rejected without any stated reason after a clear resubmission.<\/li>\n<\/ol>\n<p>Contact support when a clear, valid document is rejected with no reason given and the upload form accepts the file.<\/p>\n<h2>Quick Reference<\/h2>\n<p>The table below maps each common problem to the cause that most often produces it and the first check a player should make.<\/p>\n<table border='1'>\n<tr>\n<th>Problem<\/th>\n<th>Usual cause<\/th>\n<th>First check<\/th>\n<\/tr>\n<tr>\n<td>Withdrawal pending<\/td>\n<td>Account verification or first payout check not finished<\/td>\n<td>Verification area in the account profile<\/td>\n<\/tr>\n<tr>\n<td>Site or game not loading on phone<\/td>\n<td>Browser cache, old browser version, or unstable connection<\/td>\n<td>Fresh tab in another browser on the same phone<\/td>\n<\/tr>\n<tr>\n<td>Welcome bonus or free spins missing<\/td>\n<td>Offer not claimed at sign-up or email not confirmed<\/td>\n<td>Bonus section and email confirmation status<\/td>\n<\/tr>\n<tr>\n<td>KYC stuck or document rejected<\/td>\n<td>Unclear image or mismatched name on the document<\/td>\n<td>Status line of each uploaded document<\/td>\n<\/tr>\n<tr>\n<td>Payout details rejected<\/td>\n<td>Payout name differs from the account name<\/td>\n<td>Name field on the payout method<\/td>\n<\/tr>\n<\/table>\n<p>A pending withdrawal usually clears once the verification area shows no open request. Mobile loading faults tend to follow the browser rather than the account, so a second browser is the fastest test. A missing welcome bonus is most often an unconfirmed email or an offer left unclaimed in the bonus section. Verification stalls when a document image is unclear or the name does not match the account exactly. Payout detail rejections come from a name mismatch between the method and the account. In every case, fixing the first check removes the need for a support ticket.<\/p>\n<p>Before contacting support about any of these problems, sign out, clear the browser data, and sign in again once; this single step prevents most pending, loading, and bonus display faults.<\/p>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>After a withdrawal request, the balance page shows the amount as pending instead of completed, and the most common cause is that the account is still waiting for a document review or a first withdrawal check. The cashier keeps the request in that state until an internal step finishes, so the player sees no movement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-7400","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/khubdee.co.th\/index.php?rest_route=\/wp\/v2\/posts\/7400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/khubdee.co.th\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/khubdee.co.th\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/khubdee.co.th\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/khubdee.co.th\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7400"}],"version-history":[{"count":1,"href":"https:\/\/khubdee.co.th\/index.php?rest_route=\/wp\/v2\/posts\/7400\/revisions"}],"predecessor-version":[{"id":7401,"href":"https:\/\/khubdee.co.th\/index.php?rest_route=\/wp\/v2\/posts\/7400\/revisions\/7401"}],"wp:attachment":[{"href":"https:\/\/khubdee.co.th\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/khubdee.co.th\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/khubdee.co.th\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}